Phixus

Phixus™ Outstrips the Competition

This is why:

• Fast call logging - Call logging software made so fast and easy-to-use that call loggers will use it without thinking! Create templates for frequently raised calls and clone previous calls to save time.
• Powerful knowledge base - Our Solutions Centre means that each fix recorded can be easily found and even emailed from Phixus to the customer to try. If one of your employees knows how to solve a problem, they all do.
• Distinct user groups - You might have different teams of support staff logging very different types of calls. Give them each call logging screens tailored to the type off call they take.
• 50 user defined fields - You decide what information you want to capture against calls for each group with 25 free text and 25 drop-down fields at your disposal.
• Automatic email notification - Keep the customer and your support staff updated with fully customisable emails sent automatically from Phixus.
• Service Level Agreements - Ensure you are honouring individual and varied service commitments. Phixus knows what the customer has been promised and when and gives their call priority accordingly.
• Price - At £395 for a single seat license (£319 per seat for five… £269.50 per seat for ten!) we invite you to shop around. We are very proud of the functionality we have been able to offer at such low prices.

The Power behind your Promise

In an increasingly competitive world, the support needs of your customers must be met and often exceeded. In survey after survey, service and support is THE single most important criteria when determining supplier selection. And when your marketing teams also tell you that your current clients are your most profitable, then clearly it's not an area to leave to chance.

Of course you have excellent staff, ready and able to solve anything that may be thrown at them. But, in a multi-layered business, the internal management of support calls is critical to solving issues that arise; both now and in the future.

The promises made to your customers by frontline staff give you a window of opportunity - succeed and they'll order another day, fail and you may never get a second chance. In an increasingly competitive world, great service is probably your only winning offer.

So don't leave it to chance, choose Phixus™, the support management software that enables you to deliver on your promises.